1. Scope
This policy applies to the EmraSkills website, learner accounts, course access, purchases, support, and related platform features. External services such as EmpRadar have their own privacy practices.
By using the platform, you acknowledge the handling described here. Where consent is legally required for a specific activity, we will request it separately.
2. Information we collect
- Account and profile data: name, email, profile details, role, and authentication settings.
- Learning data: enrollments, lesson progress, quiz or assignment activity, notes, certificates, wishlists, and learning paths.
- Transaction data: orders, payment status, discounts, invoices, and refund records. Full card details are handled by the payment provider rather than stored by EmraSkills.
- Communications: support requests, guidance inquiries, feedback, and administrative correspondence.
- Security and technical data: IP address, device and browser information, login activity, session identifiers, error records, and anti-abuse signals such as reCAPTCHA results.
3. How we use information
We use information to create and secure accounts; provide course access; save learning progress; process purchases and refunds; issue eligible certificates; respond to support; prevent fraud and abuse; maintain the platform; and comply with legal, tax, and accounting duties.
We may send transactional messages about authentication, purchases, enrollments, support, and important service changes. We do not sell personal information.
4. Service providers and disclosures
We use service providers only where needed to operate the platform. Depending on enabled features, these may include Supabase for authentication, database and storage; Stripe for card payments and refunds; banking providers for transfers; Amazon Web Services for private media; Google reCAPTCHA for abuse prevention; Resend for email; and Sentry for optional error monitoring.
Providers process information under their own terms and privacy notices. Information may also be disclosed where required by law, to protect users or the platform, or as part of a legitimate business reorganization with appropriate safeguards.
6. Data retention
We retain information for as long as reasonably necessary to provide the platform, maintain account and purchase history, resolve disputes, prevent fraud, enforce agreements, and meet legal, tax, accounting, and security obligations.
Retention periods differ by record type. Closing an account does not require immediate deletion of records we must lawfully retain. Data that is no longer required is deleted, anonymized, or securely isolated.
7. Security
We use safeguards such as encrypted connections, access controls, optional two-factor authentication, signed media access, rate limiting, and activity monitoring. No online system can be guaranteed completely secure.
Use a strong unique password, protect your devices, enable 2FA where available, and contact us promptly if you suspect unauthorized account activity.
8. Your choices and rights
Depending on applicable law, you may request access to, correction of, deletion of, or restriction concerning your personal information. You may also close your account, change security settings, clear local browser storage, or withdraw optional consent where relevant.
We may need to verify your identity before completing a request. Some information may be retained where required for purchases, fraud prevention, disputes, or legal compliance.
9. Updates and contact
We may update this policy when our features, providers, or legal responsibilities change. The latest revision date appears above, and material changes may also be communicated through the platform or account email.
Email support@emraskills.com or use our contact page.
See also our Terms of Service and Refund Policy.